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Voluntary Recall Program



Product Safety Recall


Dear HEICO lightingTM Valued Customer,

Please be advised that HEICO lighting™ is voluntarily recalling its PLATINUM series of neon transformers manufactured between December 2011 and May 2012.

Product Description

  • TFT-04PL-6000-30
  • TFT-06PL-9000-30
  • PLATINUM-9000-30
  • PLATINUM-10000-30
  • PLATINUM-12000-30 Neon Transformers


Date codes:  

  • from 4811-xxxx to 2112-xxxx  (xxxx is a sequential number)


To view the public announcement of this voluntary recall, please see below.



The above PLATINUM transformers with the above date codes need to be replaced with equivalent new PLATINUM transformers meeting the UL requirements.  The new PLATINUM transformers will be provided free-of-charge by HEICO lighting™.

If you have a neon sign with one of the transformers described above (either in your inventory or at your customer’s site), please contact your distributor to arrange to have the transformer returned or replaced. 


HEICO lighting™ apologizes for any inconvenience this recall causes you and appreciates your cooperation. 


* For Canadian customers, it is possible to download the Electrical Safety Authority press release by clicking here.



Recall Date: January 8, 2013
Recall Number: 13-088

PLATINUM Neon Sign Power Supply Transformers Made by HEICO lighting Recalled Due To Fire Hazard

WASHINGTON, D.C. - Consumers should stop using this product, which is being recalled voluntarily, unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of product: Power Supply Transformers

Hazard: The transformers do not meet the UL standard for this product and pose a fire risk.

Remedy: Replace

Consumer Contact: HEICO lighting™; toll-free at (800) 665-1166, from 8:30 a.m. to 5 p.m. ET Monday through Friday, or online at
www.heicolighting.com and click on Products for more information. 


Recall Details

Units: About 3,900
Description: This recall involves neon power supply transformers designed to power commercial signs. They are in black plastic boxes about 4.5 inches long by 3.5 inches wide with rows of vents on all sides. “HEICO LIGHTING™” and the model information are printed on a plate on the transformer. The recalled models include PLATINUM-9000-30, PLATINUM-10000-30, PLATINUM-12000-30, TFT-04PL-6000-30, and TFT-06PL-9000-30.
Incidents/Injuries: None reported
Remedy: Consumer should stop using these recalled power supply transformers and unplug them immediately until a free replacement transformer has been professionally installed. Contact HEICO lighting to schedule the free installation of a replacement transformer.
Sold by: HEICO lighting directly to ten distributors nationwide from December 2011 through May 2012 for between $60 and $150.
Distributors: Denco Sales; Graphic Solution; Hart Supply; Interstate Electric; Montroy Supply Co; N.Glantz & Son; Pioneer Supply; Reece Supply Co; Sun Supply; Tubelite Co.
Manufacturer: HEICO lighting, a division of EMD Technologies, of Montreal, Quebec, Canada
Manufactured in: Canada

The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.

CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $900 billion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. CPSC’s work to ensure the safety of consumer products—such as toys, cribs, power tools, cigarette lighters, and household chemicals—contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

Under federal law, it is illegal to attempt to sell or resell this or any other recalled product.

To report a dangerous product or a product-related injury, go online to: SaferProducts.gov, call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing and speech impaired.  Consumers can obtain this news release and product safety information at
www.cpsc.gov.  To join a free e-mail subscription list, please go to www.cpsc.gov/cpsclist.aspx.



Photos will display in a slideshow at the top left of the recall.


Photo 1 Caption: HEICO Lighting power supply transformer, model PLATINUM-10000-30


Photo2 Caption: HEICO Lighting power supply transformer, model TFT-06PL-9000-30


Right Rail:

Box #1 (This box does not change):
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

Box #2 (This box does not change):
Media Contact
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
Link Text: View CPSC contacts for specific areas of expertise

Box #3: (This box does not change):
Stay Connected
CPSC Social Media icons

Box #4: (This box does not change):
Report an Unsafe Product
We are still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product.

Please Tell Us About Your Experience

In the future, CPSC plans to add automated safety tips and safety resource boxes to all recalls based on the high-level product category that this product falls in. Examples of high-level product categories are Toys, Baby Products, Sports Equipment, etc.


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